FAQ and Terms and Conditions

Terms and Conditions

Terms and Conditions

Please read my T&C’s carefully before purchasing, by purchasing with Land Of Dogs you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Land Of Dogs own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Land Of Dogs website, we make no warranties, whether express or implied in relation to its accuracy.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Land Of Dogs you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

B. Children under the age of 16 are not permitted to make purchases from Our online Store. If You are under the age of 16 and would like to purchase Merchandise from Our online Store, then You will need to ask Your parent/guardian to make the purchase on Your behalf.

C. Each Order submitted does not bind You, but constitutes an offer from You to purchase the relevant Merchandise from Us in return for payment by You at the price displayed at the time at which the Order was placed. Orders are subject to Our acceptance and We may, at Our discretion, refuse to accept Your Order, including where:

  • Orders cannot be processed due to an error in information You have provided to Us, for example, where You provide Us with: an incorrect payment card number, expiry date, or card security value number; incorrect billing information (i.e., where the billing information You provide is different from the information that the bank or building society which issued Your payment card has on record); insufficient or an incorrect shipping address (i.e. street address, city, country, or postcode; or fraudulent information;
  • There is an error on Our Site relating to the Merchandise that You have ordered, for example, an error relating to the price or description of the Merchandise as displayed on Our Site;
  • The Merchandise that You have ordered is no longer available through Our Site; or
  • We believe that You are under the age of 16 and are not permitted to purchase Merchandise from Our Site.

Payment

Land Of Dogs preferred payment method is PayPal – You do not need a PayPal account to purchase with us. Bank Transfer is also available, please enquire for details.

Any contract for purchases made through the website will be with Land Of Dogs. Land Of Dogs must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Land Of Dogs will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Land Of Dogs acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Shipping

You will be able to choose your chosen postage method when purchasing, the cost of this will be shown as a breakdown before you pay.

Should your order not arrive, please contact Land Of Dogs, a full refund or a replacement will be offered once 15 days has passed.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To: Land Of Dogs, 39 Wilks Avenue, M22 5FT, England, United Kingdom

[email protected]

I/We [*                                                        ] herby give notice that I/We [*                                                        ] cancel my/our [*                                                        ] contract of sale of the following goods [*                                                                                                                                         ]/ for the supply of the following service [*                                                                                                                                          ],

Ordered on [*                     ]/ received on [*                     ],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Land Of Dogs.

Returning Custom Items:

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Land Of Dogs; in this case, please refer to the returns section of this document.

Land Of Dogs

Address: 39 Wilks avenue, Peel Hall, Manchester, M22 5FT

Telephone Number: +447516 873 836

Last edited : February 2017

How long will it take to get my order?

Our items are handmade and therefore varying items will have varying ship dates, we will ship whole orders as one package if the lead times on the items are different unless otherwise arranged.

We will give estimates where possible on delivering your items. If an item is showing out of stock, feel free to message us on [email protected] to see if we have anything suitable

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. When you place an order with Land Of Dogs you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please contact us. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Do you Ship Internationally?

Yes we ship internationally! Our shipping prices are calculated on weight based and are sent tracked for peace of mind on both parties! Can’t find your Country on our places we ship to? Contact us to let us know and we will see what we can do!

How can i return a product?

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine using [email protected] ). We will then process your return.

To: Land Of Dogs,

I/We [*                                                        ] herby give notice that I/We [*                                                        ] cancel my/our [*                                                        ] contract of sale of the following goods [*                                                                                                                                         ]/ for the supply of the following service [*                                                                                                                                          ],

Ordered on [*                     ]/ received on [*                     ],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Land Of Dogs.

Returning Custom Items:

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Land Of Dogs; in this case, please refer to the returns section of this document.

Land Of Dogs

Address: 39 wilks avenue, peel hall, manchester, m22 5ft

Telephone Number: +447516 873 836

Email: [email protected]

Last edited March 2017

Who Should i contact if i have any questions?

If you have any questions – Feel free to contact us over on our contact email [email protected] via phone at +447516 873 836 or on our Social Media Pages.

What exactly happens after ordering?

After ordering, you will be sent an order confirmation e-mail. At this point, your order is in “processing”.
At point of dispatch, we will send an e-mail telling you of items shipped.

What are the delivery charges for orders from the Online Store?

Delivery charges will be displayed at checkout. Certain items will include free shipping, such as certain bags of our dog food range. Other items, will have a weight calculated shipping cost, irregardless if dog food has been ordered or not, as they have seperate shipping origin.

Which payment methods are accepted in the Online Store?

Paypal, Visa, Mastercard, and Stripe.
Through stripe, we accept all major debit and credit cards from customers in every country, in over 135+ currencies. This also includes cryptocurrency such as BitCoin.

Do you ship dog food overseas?

At this moment in time we do not ship our Grain free dog food or dog treats outside the UK unless specified below. All bags of Dog Food will be sent in individual shipments from other items ordered. This does not include our dog treats, where possible will be shipped together with other main items unless out of stock.

We do ship to Guernsey, Isles of Scilly, Isle of Man, Jersey, Arran/Oban, The Scottish Highlands/Orkney/Shetlands, and Northern Ireland. 

What countries do you ship to?

We ship most of our items internationally (excluding our Grain Free dog food and treats*) – Postage costs should display at point of checkout. If you cannot see a shipping method to your country at checkout and would like to purchase through the Land of Dogs, please get in touch with us where we will be more than happy to help.  Our items are shipped from the Mainland UK. 

Grain Free dog food and treats*
Countries we currently ship to for products that are classed as Dog Food or Dog Treats are currently only shipped in the following countries unless otherwise stated. At this moment in time we do not ship our Grain free dog food or dog treats outside the UK unless specified below. All bags of Dog Food will be sent in individual shipments from other items ordered. This does not include our dog treats, where possible will be shipped together with other main items unless out of stock.

We do ship to UK, Guernsey, Isles of Scilly, Isle of Man, Jersey, Arran/Oban, The Scottish Highlands/Orkney/Shetlands, and Northern Ireland. 

Wholesale & Trade Enquiries

Please get in touch with us if you would like to enquire about Wholesale & Trade enquiries.

Due to the nature of our items being handmade, please get in touch well in advance of when you require the products. We will do our best no matter what to fulfil such requests in a timely manner.

User Generated Content

If you tag your Post with one of our promoted hashtags (e.g., #landofdogs), you agree to the following:

You consent and grant to Land of Dogs the irrevocable, non-exclusive, transferable, sub-licensable, royalty free, worldwide right (but not the obligation), to (1) use, copy, perform, reproduce, edit, modify, display, broadcast, distribute, prepare derivative works of (or incorporate into other works), and otherwise exploit the Post (or any portion thereof) in any form, manner or media now or hereafter known including but not limited to posting or reposting the Post across The Land of Dogs digital properties (e.g., on Land of dogs branded websites and social media pages) and using the Post for commercial purposes including marketing, advertising, and publicity and (2) use your name, image, likeness, and username/ handle in connection with, or to reference the fact of, your Post to the extent you include such information in your Post. You understand and agree that you will not have any right to inspect or approve Land of Dogs use of the Post, the Post will not be returned to you, and you will not be paid or otherwise compensated for Land of Dog’s use of your Post. Aside from the rights specifically granted herein, you retain ownership of all rights to your Post.

You represent and warrant that (1) your Post is your original creation for which you own and/or control all rights, (2) your Post does not infringe the intellectual property, privacy or publicity rights or any other legal or moral rights of any third party, or violate any other applicable laws or regulations, (3) your Post will not contain obscene, indecent, or harassing material or feature nudity or drug/alcohol use, (4) you have obtained the express permission of each identifiable person appearing in your Post to be included and displayed in the Post as provided herein, and (5) you have the full power and authority to grant the rights contemplated herein.

You understand and acknowledge that your Post may be open to public commentary that is not under The Land of Dogs direct control and does not necessarily reflect the views of The Land of dogs. While The Land of Dogs may curate Posts, The Land of Dogs is not responsible for their content or accuracy. You understand that you may be exposed to other Posts that you find offensive, indecent or otherwise objectionable. You understand and acknowledge that The Land of Dogs shall not be liable for any loss or damage of any kind suffered by you in connection with Posts made available on Land of Dogs websites or social media pages. Posts may be removed by Land of Dogs at any time and for any reason.

You agree not to take any legal action against, and hereby irrevocably release and discharge, The Land of Dogs, and its directors, officers, employees, agents, affiliates, franchisees, licensees, or any other person or entity acting on its behalf, from all claims in connection with the use or viewing of Posts as contemplated herein including but not limited to any claims based on trademark, copyright, right of publicity, defamation or invasion of privacy.

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless The Land of Dogs and its directors, officers, employees, agents, affiliates, franchisees, and licensees, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your violation of any term of this Policy; (ii) your violation of any third party right, including without limitation any trademark, copyright, property, or privacy right; or (iii) any claim that your Post caused damage to a third party.

The rights to The Land of Dogs information may be protected by patent, copyright, trademark, trade secrets or other proprietary rights owned by a third party other than The Land of Dogs. Additionally, certain content displayed and contained within The Land of Dogs Pages is the original authorship of The Land of Dogs and is owned exclusively by The Land of Dogs. By being a User of or Posting on any of The Land of Dogs Pages, you acknowledge that you may not modify, publish, transmit, display, copy, participate in the transfer or sale, create derivative works, or in any way exploit any of the content found, whether owned by The Land of Dogs or a third party, other than as provided herein.

Social Media & Posts

POSTING GUIDELINES

Failure to comply with the following Guidelines will cause a Post to be rejected and pulled from The Land of Dogs Website and / Social Media Pages and may result in immediate disqualification from being a User of The Land of Dogs Pages:

  • Personal Attacks: Disrespecting, insulting or personally attacking other Users or Posts will not be permitted. Behavior and comments that may result in others feeling threatened or specifically targeted or abused will not be permitted.
  • Discrimination: Discrimination or prejudice based upon race, color, religion, creed, sex, sexual orientation, national origin, age, disability, veteran status, and any other status protected by law, will not be tolerated. Any prejudicial statements, behaviors, comments or remarks will cause the Post to be immediately disqualified and removed.
  • Pornographic Material: Pornographic material and/or references to it are not permitted in Posts and Posts containing such will be removed.
  • Violence: Any Post or statement inciting or directly referring to violence, past violence or the threat of violence is prohibited and will be removed.
  • Hatred: Constructive debate is permitted, but hatred towards any User or specific categories of Users will not be tolerated.
  • Libelous Statements: Libel of any kind is not permitted. Libel is a statement or comment about a person or organization that cannot be proved to be true and may be considered damaging to their reputation and/or interests.
  • SPAM: Any Post or statement that disrupts the normal flow of chat is not permitted. Examples: garbled or nonsense sentences, duplication of words and numbers. Users may not use the community in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise). Also, Posting under multiple nicknames is not allowed.
  •  Upsetting/Distressing Subjects and Slang words: Slang referring to upsetting or distressing subjects, in The Land of Dogs sole discretion, will not be permitted and will be immediately removed. Such references include drug use, sexual acts of an indecent nature (and anything considered to be explicitly sexual in nature), references to religion, political beliefs or anything deemed to distress Users or the parents or guardians of Users or anything deemed to be socially unacceptable.
  • Criminal or Immoral Activity: Any mention of or reference to criminal or immoral activity will not be permitted, including drugs, prostitution, fraud, stalking, extortion and terrorism.
  • Unauthorized Content: The content you submit to The Land of Dogs will not under any circumstance contain any trademarked or copyrighted material or material that is subject to other third party proprietary rights, unless you have permission from the owner of such material or you are otherwise licensed to Post the material and to grant The Land of Dogs all relevant licenses and permissions to use the material as contemplated herein.

Associates who violate any portion of this Policy will be disciplined, up to and including termination.

The Land of dogs reserves the right to change, alter, or modify this Policy at any time without prior notice. If you do not fully agree to this Policy, then do not submit any Posts or Endorsements.