Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

Paypal, Visa, Mastercard, and Stripe.
Through stripe, we accept all major debit and credit cards from customers in every country, in over 135+ currencies. This also includes cryptocurrency such as BitCoin.

How long will delivery take?

Our items are handmade and therefore varying items will have varying ship dates, we will ship whole orders as one package if the lead times on the items are different unless otherwise arranged.

Where items are ordered and dog food is included, this will be shipped seperately. If there are any damages to your delivery please contact us immediately. 

We will give estimates where possible on delivering your items. If an item is showing out of stock, feel free to message us on [email protected] to see if we have anything suitable

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. When you place an order with Land Of Dogs you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please contact us. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

What are the delivery charges for orders from the Online Shop?

Delivery charges will be displayed at checkout. Certain items will include free shipping, such as certain bags of our dog food range. Other items, will have a weight calculated shipping cost, irregardless if dog food has been ordered or not, as they have seperate shipping origin.

What exactly happens after ordering?

After ordering, you will be sent an order confirmation e-mail.
At this point, your order is in “processing”.
At point of dispatch, we will send an e-mail telling you of items shipped.

Do you ship Dog Food Overseas?

At this moment in time we do not ship our Grain free dog food or dog treats outside the UK unless specified below. All bags of Dog Food will be sent in individual shipments from other items ordered. This does not include our dog treats, where possible will be shipped together with other main items unless out of stock.

We do ship to Guernsey, Isles of Scilly, Isle of Man, Jersey, Arran/Oban, The Scottish Highlands/Orkney/Shetlands, and Northern Ireland. 

Do you have an affiliate partner scheme?

Yes we do! We love welcoming new members that resonate with our passion to the land of dogs pack! If you’d like to apply to become a land of dogs affiliate please get in contact with us via our contact form!

I make eco-friendly dog supplies and would like to stock them with Land of Dogs

If you have a brand that makes eco-friendly dog products, it’s highly likely we’d like to stock them! Please get in contact with us via our contact form!

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